- .@Mom101 @BarbaraJones @JessicaKnows @manicmommies sorry I'm missing #m2moms this year – look for my partner @rgujral though! #
- hey all, it's @rgujral. Excited to be at #m2moms. in the pre-conference pannel on brands & blogs #
- @brandnewideas Thanks for the heads up! You can actually find us in the Austin store
in reply to brandnewideas # - Announcing Founder Office Hours – Let's Chat! http://bit.ly/Pn4im #
- New Feature: Address Book Refresh live at Lil'Grams – read what's new – http://bit.ly/uPEo6 #
- "Information technology is the most powerful asset we have to address the energy issue" – HP – #w2s #
Archive for October, 2009
Twitter Weekly Updates for 2009-10-25
Sunday, October 25th, 2009Feature: Address Book Refresh
Wednesday, October 21st, 2009The Address Book is one of the most important parts of every Lil’Grams account – it handles routing the right updates to the right people at the right time.
Managing contacts from multiple services is no small feat, though we’ve done our best to make that as simple as possible. We’re happy to report that, with the help of Kimberly (one of our valued customers), we’ve made some great improvements.
Last week, Kimberly started her new account and was busy inviting friends and family to share in the fun. Quickly, however, some things were just not as intuitive as they needed to be. She reached out to us via email and asked:
1. Who has been invited and who hasn’t?
2. Who’s accepted their invitation and who hasn’t?
3. Which service was someone invited from?
4. How do I re-send an invite to someone?
I thought these were all great questions and that lead to a flash round of inspiration and development. Later that night, I had the chance to consider all of the questions and came up with a new solution. Six hours after that, we had already implemented it and were testing it on our staging server. A day later – it was live and now it’s there for everyone to enjoy.
Here’s what your new Address Book looks like:
We’re happy with the results, but, more importantly, we’re happy that Kimberly reached out to us to let us know how we can make things better. We can’t always make changes this fast, but we certainly do our best to address your concerns immediately.
Do you have an idea or wish something worked differently? Send your notes to hello@lifegrams.com or call us during Office Hours (or any other time!).
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Founder Office Hours
Tuesday, October 20th, 2009As a small business, we spend a great deal of time interacting with our customers – via email, phone and twitter. While we all wear many hats here, we definitely consider that feedback and conversation to be one of the most important parts of our jobs
While we don’t get to update here as often as we’d like – and we certainly plan to start increasing the volume here as well – I’m happy to announce that I will be dedicating 1 hour a day to “Office Hours” (hat tip to 37 Signals for inspiring the idea).
What Are Office Hours For?
Our goal with Office Hours is to make sure there’s a time every day that’s dedicated to helping our parents, partners and everyone in between. While this is your time, here are a few things we might talk about:
- Help figuring out how to accomplish specific tasks
- Tell us how we can make something better or easier
- Give us new ideas on things you’d like to see
- Share funny stories and anecdotes from your Lil’One’s life
- Anything else you’d like
Who Will I Be Speaking With?
You’ll get to speak directly with one of the creators of Lil’Grams.
When Are Office Hours?
We’re going to launch with one hour a day, every day (travel restrictions may apply ). So, Monday – Friday, from 2pm – 3pm PST, we’ll be on standby.
How Do I Get In Touch With You?
You can reach us by calling 973-204-5499. If it’s easier for us to give you a ring, just send an email to hello@lifegrams.com and we’ll gladly arrange to call you.
What If I Can’t Call Then?
You can call or email us ANY time you need help. Office Hours are just a special time every day that we’ll definitely block out to chat with you about anything you want.
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Twitter Weekly Updates for 2009-10-18
Sunday, October 18th, 2009Twitter Weekly Updates for 2009-10-11
Sunday, October 11th, 2009- Our interview with @dadlabs is now live – check it out! http://bit.ly/116VBv #
- To Vaccinate or Not To Vaccinate? @thejoelstein asks the question http://bit.ly/16wX05 #
- RT @twittermoms: Share Halloween tips & learn new tricks: TwitterMoms & Coinstar Twitter Party Tonight! 5-7pm PST: http://bit.ly/cV50g #
Check Out Our Interview with DadLabs.com
Monday, October 5th, 2009While in Austin, we had the good fortune to meet the dads at DadLabs. We snuck into their secret Dad Cave to do a quick interview with @daddyclay and talked about the origins of lil’grams, how we’re helping parents, and some of our next steps.
It was a fun experience and even a little informative
Twitter Weekly Updates for 2009-10-04
Sunday, October 4th, 2009- Will be in Denver & Boulder Mon – Tues – looking forward to connect w/ fellow moms, dads, geeks & entrepreneurs #babyonboard #aycj #
- Free Lil'Grams giveaway @dadlabs + Review of "Hyper Blast" + @lisaloeb4real (Lisa, we're big fans!) http://bit.ly/BE4o3 #
- Heading on the 36 out to Boulder for the day #babyonboard #
- RT @twittermoms: Congrats to the TwitterMom of the week, Nicole Bohorad @ParentvilleMom – http://bit.ly/EAWcJ @leaswenson #
- @ranajune heading to boulder for a while #
- @rawsienna shoot a message to hello at lifegrams dot com (must finish contact form) in reply to rawsienna #
- On the BoltBus heading to DC – let me know if you want to get together #babyonboard #
- .@coolmompicks "channel [your] new-parent enthusiasm in a far more stylish, manageable & less-annoying manner" http://bit.ly/CgGa7 #